I have had the pleasure of working with some great young adults who are fairly new to the corporate business world. While they reign supreme when it comes to the different types of digital technology and all the uses of it, it is interesting to note that a business work ethic could use polishing or perhaps even some professional training in that area would prove highly beneficial.
Though it is quite common for the new generations to drop the “old” traditions and trade them in for the “new,” some business ethics cannot afford to be ignored if personal growth and business success is the goal.
An illustration of this was noticeable as was witnessed some students who are working part-time plus going to school. In their job, they are providing customer service to many, many people. When they approach a customer, their interaction can appear to be stoic, (no smiles) and their manner somewhat distracted by the waiting cell phone delivering a new text. Remember, they aren’t used to face-to-face dialogue, they are used to texting their thoughts, ideas and even manners. While the new social media trends are not only great but here to stay, the dated traditions of “the customer comes first” has not changed.
While not knocking the fantastic technology that the world embraces today, there is a need for training modules for the new upcoming experts in the business world. If we are to have a workforce that mandates great customer service, we will need to also mandate the training that provides this service. We can always use the tools of technology to research and show us video’s to train the upcoming experts. A more viable method would be the one-on-one classroom techniques that the students have been accustomed to. Those business and marketing classes in High School would be a great place for this training venue.
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